Our code of practice

Our work is all about people – both as themselves, and as part of a team and the wider organisation. For this reason, and the fact that ethics and values are important to us, we have a clear code of practice. This code of practice supplements the disciplines expected from the professional bodies to whom our people are affiliated, and applies to all our work. Its key elements are:

• Relationships: we conduct commercial relationships within the spirit of the agreement as well as the detail of the contract
• Invoicing: we only invoice for what is contracted; nothing extra, unless it is first agreed with the client
• Dedicated executives: we only field the executives that were promised at the outset of a contract. We do not believe in the old sleight of hand, “you buy the boss but get a junior.”
• Confidentiality: when working with teams and individuals in process work what comes into the room stays in the room – always.
• Respect: each of us brings the ‘whole ‘me’ to work. When working with individuals and teams, irrespective of the level in the organisation, this simple truth is respected: we create safe spaces in which people can work and grow
• More safe space: we will never ask a client to go into a process situation where we have not been ourselves.
• The client’s good: we will only ever use techniques or skills to the benefit of the client and its people. One up-manship is not an ethical practice and we don’t use it.